24/7 Emergency Management & Maintenance 

Care Realty Group offers 24/7 emergency management services for our property management clients. If you have an emergency, please contact our On-Call Property Manager immediately at 850-458-3032 option 2. 
If you call and do not reach the on-call Property Manager, please leave the following information and you will receive a call back as soon as possible. All voicemails are forwarded via email and text to the on-call Maintenance Coordinator.
 
  •  Name
  • Address
  • Telephone Number where you can be reached
  • Date and Time of Call.
  • Brief description of the emergency maintenance
 If this is not considered an emergency, you will not be contacted until normal business hours.

Please read below regarding what constitutes an emergency:
The Emergency Maintenance Number is for Emergency Maintenance only and should not be used to request normal maintenance. For normal maintenance you should submit a Maintenance Request by logging on your account and clicking on Service Issue.
Emergency Maintenance is for an event that has caused major damage to the Property and/or is causing damage to the property and requires immediate attention otherwise major damage to the Property will occur and/or for a condition related to the property that is life threatening. Below are examples of events and conditions that are considered an Emergency Maintenance and suggested actions to follow:

 
  • Fire inside the house/Unit
    • Ensure everyone is safe
    • Call 911 to report the fire
    • Then call our 24/7 on-call Maintenance Coordinator
  • Gas Leak
    • Evacuate everyone from the house
    • Call the gas company ESP Gas Company - (850) 435-1800
    • Then call our 24/7 on-call Maintenance Coordinator
  • Major Water Leak
    • Shutoff the main water value to the house and/or any localized shutoff valve
    • If you do not know how to shut the water off, contact your respective Water Company ECUA (850) 476-0480   People's Water (850) 455-8552 Gonzalez Utilities (850) 968-5434 City Of Milton (850) 983-5410 Point Baker Water System (850) 623-4545 Sundial Utilities (850) 981-1294 Pace Water System (850) 994-5129
    • Then call our 24/7 on-call Maintenance Coordinator
    • Do not call a plumber unless you are unable to shut-off the water and the water leak is causing damage to the house. 
  • Natural Disaster that caused damage to the house
    • Call 911 if you need help
    • Then call our 24/7 on-call Maintenance Coordinator
Below are examples of events and conditions that are considered normal maintenance and should not be reported as an Emergency Maintenance:
 
  • A dripping faucet or stopped-up drain
  • A running toilet or stopped-up toilet
  • A shingle blowing off the house or a tree falling in the yard due to a storm
  • A power outage attributed to a local power outage
  • An appliance is not working
  • The air conditioning unit or heater is not working
  • The garage door opener is not working
  • A window is cracked or broken